Terms and Conditions for Bermondsey Removals

These Terms and Conditions set out the basis on which Bermondsey Removals provides removal and related services to customers in the United Kingdom. By making a booking, confirming an estimate, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing an order for any removals service, storage arrangement, packing assistance, or associated support.

In these terms, ???we??�, ???us??�, and ???our??� mean Bermondsey Removals, and ???you??� means the customer or the person acting on the customer???s behalf. These conditions apply to domestic and commercial moves, partial-load transport, furniture handling, and other agreed services unless we state otherwise in writing. Any variation must be agreed by both parties in writing and signed or otherwise confirmed by authorised representatives.

These terms are intended to be clear and fair, and they do not affect your statutory rights as a consumer where applicable. If any provision is found to be unenforceable, the remaining provisions will continue to apply. Removal services may involve manual handling, vehicle loading, packing, transit, storage, and unloading, and each stage is subject to the duties described below.

Booking process

All bookings are subject to availability. A booking is only confirmed when we have accepted your request and, where required, received any deposit or written confirmation. We may provide an estimate based on information you supply, including item lists, access details, floor levels, parking conditions, special handling requirements, and the expected volume of goods. If the information is incomplete or inaccurate, the scope, timing, and price of the service may change.

You are responsible for ensuring that the details you provide are accurate and complete. The booking request should include the service date, addresses, a description of items to be moved, any fragile or high-value goods, and any access restrictions that may affect the work. We may refuse, amend, or postpone a booking if the information supplied creates a safety risk or if the service requested falls outside our operational capability.

Booking confirmation may be issued by email, text, or another written method. Confirmation does not guarantee that a quotation will remain unchanged if the actual job differs from the information originally provided. If we attend and discover additional items, significantly different access conditions, or other material changes, we may revise the price, revise the timetable, or suspend the service until the revised terms are accepted.

We recommend that you review all booking details carefully before confirming. If you require packing materials, dismantling, reassembly, waiting time, or disposal of unwanted items, these must be arranged in advance where possible. Any service not expressly included in the confirmed booking may be charged separately.

Our team will use reasonable skill and care to carry out the agreed work in accordance with the confirmed schedule, but timings are estimates only unless we expressly state otherwise. Delays can occur because of traffic, weather, access issues, customer readiness, or circumstances beyond our control. We will act reasonably and keep you informed where practical.

Payments and charges

Unless otherwise agreed, payment terms will be stated in the booking confirmation or invoice. We may require a deposit to secure a date, and the balance may be due before completion, on completion, or within a stated period after invoicing. We accept payment by the methods we make available from time to time. Any bank charges, failed payment fees, or collection costs incurred because of non-payment may be added to the amount due, where permitted by law.

All quoted prices are based on the information available at the time of quotation. If the scope of work changes, if the job takes longer than expected due to circumstances attributable to the customer, or if extra labour, parking, waiting, or equipment is required, we may reasonably amend the charges. Any additional charges will be calculated fairly and in line with the services actually provided.

Where a quotation is stated to be fixed, it remains fixed only for the precise work described and only if the facts supplied remain accurate. A fixed quote does not cover hidden issues, abandoned items, unsafe access, or services not included in the original description. If a pricing dispute arises, the customer should pay any undisputed amount promptly while the parties work to resolve the matter.

Late payment may result in suspension of future services, recovery action, and reasonable interest or administrative charges where allowed by law. We may retain goods, refuse further work, or suspend delivery where permitted and where sums remain outstanding. No set-off or deduction may be made unless required by law or expressly agreed in writing.

Cancellations, postponements, and changes

You may cancel or reschedule a booking by giving us notice in writing. Cancellation charges may apply depending on the amount of notice given, the resources already allocated, and any third-party costs incurred. If a cancellation is made at short notice, after vehicles or staff have been assigned, or once work has begun, you may be liable for the full or partial booking fee, together with any reasonable expenses already incurred.

If you wish to change the date, scope, or address after confirmation, we will try to accommodate the change, but this is subject to availability and may affect the price. We may cancel or postpone a booking if it is unsafe, unlawful, or impracticable to proceed, or if there is a material breach of these terms by the customer. In such cases, we will normally notify you as soon as reasonably possible.

If we cancel because of circumstances within our control, we will offer a refund of any advance payment for services not performed or a new date where appropriate. We will not be responsible for consequential losses arising from cancellation or delay, except where such exclusion is not permitted by law.

Liability and care of goods

We will take reasonable care when handling your belongings, but removals work necessarily involves risks. You should ensure that drawers are secured, loose parts are removed, and fragile items are packed appropriately before collection unless packing has been included in the booking. Unless we have expressly agreed to pack a particular item, you remain responsible for the adequacy of any packing supplied by you.

We are not liable for loss or damage arising from items that were already defective, poorly packed, improperly labelled, inherently fragile, or not disclosed to us as requiring special handling. This includes, without limitation, antiques, artwork, mirrors, glassware, electronics, soft furnishings, plants, perishable goods, and items containing fluids, unless special arrangements were confirmed in advance. Customers should notify us of any high-value or irreplaceable items before the service begins.

Subject to the limitations in these terms and to applicable law, our total liability for any single claim arising from the service will not exceed the amount paid or payable for the specific service giving rise to the claim, except in cases involving death, personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. We shall not be liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity, or loss of anticipated savings.

Any claim for loss or damage must be reported within a reasonable time after delivery or completion and, where visible on delivery, should be noted as soon as possible. Failure to allow us a reasonable opportunity to inspect the goods may affect our ability to investigate the issue. We may, at our discretion and where appropriate, repair, replace, compensate, or make a reasonable partial refund in settlement of a valid claim.

Customer obligations

You must ensure that we have safe, lawful, and reasonable access to the property and that permits, parking permissions, visitor access, and building rules are arranged in advance where needed. You must also make sure that roads, paths, lifts, and entry points are suitable for the planned work. If access is restricted, additional charges may apply for waiting time, stair carries, shuttle transfers, or additional labour.

You are responsible for disconnecting utilities, emptying appliances, and preparing items for transport unless we have agreed to assist. Any item that is prohibited, hazardous, unlawful, or unsuitable for transit must not be included in the load unless we have given prior written agreement and suitable controls are in place. We may refuse to move anything we consider dangerous or non-compliant.

If you ask us to move items that are especially heavy, awkward, or likely to require specialist equipment, you must tell us in advance. We may decline such items, require additional assistance, or adjust the service to reflect the risk. You must also ensure that no person or animal interferes with the work area in a way that compromises safety.

Waste regulations and disposal

Where the service includes the removal of unwanted items, waste, or recyclable materials, all activities must comply with applicable UK waste legislation and local authority rules. We will act as a responsible waste carrier only where that service has been expressly included and where we are authorised to do so. You must not ask us to dispose of materials that are hazardous, contaminated, illegal to transport, or subject to special handling without prior written agreement.

It is your responsibility to accurately describe any waste or unwanted goods before collection. Mixed loads may need to be separated, sorted, or handled in a particular way to comply with environmental requirements. We reserve the right to decline materials that are not lawful to carry or dispose of, including items that may require separate licensing or specialist treatment. Any additional compliance costs may be charged to you if they arise because the goods were not properly disclosed.

We may arrange transfer of accepted waste to an authorised facility, reuse outlet, recycling centre, or other lawful destination. If any item is classed as controlled waste, you may be asked to provide declarations or supporting information. Title to discarded items may pass to us or to our nominated disposal partner once collection occurs, subject to the terms agreed for the particular job.

Where you retain ownership of an item until lawful disposal is completed, you remain responsible for ensuring that no prohibited substances, confidential materials, or regulated goods are included unless agreed in advance. We may charge for sorting, segregating, or handling contaminated or incorrectly described waste. We will not knowingly participate in unlawful dumping, fly-tipping, or any breach of environmental legislation.

Storage, delivery, and unattended items

If goods are placed into storage, a separate storage agreement may apply in addition to these terms. If no separate agreement exists, we may apply reasonable conditions relating to access, insurance, inventory, and release of items. Any goods left unattended at the delivery location may be deemed delivered unless otherwise agreed in writing, and we are not responsible for property left outside, in communal areas, or in locations not specified in the booking.

If you fail to receive delivery, if access is unavailable, or if you are not present at the agreed time, we may charge for redelivery, waiting, storage, or return transport. We may store the goods temporarily or return them to the original location where reasonably practicable. Any risk associated with an instruction to leave goods unattended passes to you once delivery is completed in accordance with your instructions.

Insurance and indemnity

We maintain insurance cover appropriate to the nature of our business, but insurance does not replace the need for you to disclose valuable or unusual items and to arrange your own cover where necessary. We recommend that you check whether your home, contents, business, or specialist policy covers removals, transit, and temporary storage. Our liability remains subject to the limitations stated in these terms and any applicable policy conditions.

You agree to indemnify us against losses, liabilities, costs, and claims arising from inaccurate information supplied by you, unlawful instructions, unsafe access arrangements, or a breach of these terms, except where the loss is caused by our negligence or another matter for which we cannot lawfully exclude responsibility. This indemnity applies only to the extent permitted by law and will be interpreted reasonably.

Force majeure

We shall not be in breach of these terms if performance is delayed or prevented by circumstances beyond our reasonable control, including severe weather, road closures, accidents, industrial action, public emergencies, equipment failure not caused by misuse, or restrictions imposed by authorities. In such cases we may rearrange the service, alter the method of performance, or suspend the affected part of the booking until it becomes reasonable to continue.

If a force majeure event continues for an extended period, either party may seek to cancel the affected booking on reasonable notice. We will not be liable for losses caused by such events, provided we take reasonable steps to minimise disruption where possible. Any payments already made for services not performed due to the event will be handled fairly in accordance with the circumstances.

General provisions

We may update these terms from time to time. The version in force at the time of your booking will usually apply unless a later version is agreed in writing. No waiver of any term shall be effective unless stated in writing. If we do not enforce a right immediately, that does not mean we have waived it.

If any clause is held to be invalid or unenforceable, that clause will be severed to the extent necessary and the remainder will continue in full force. These terms constitute the entire agreement between the parties in relation to the booked service and supersede prior discussions or representations unless expressly incorporated in writing.

Nothing in these terms affects your non-excludable rights under consumer or other applicable legislation. Where you are acting as a business customer, you confirm that you have authority to enter into the contract and that you understand the commercial nature of the arrangement. Any notices under these terms should be given in writing using the method agreed at booking or, if none was agreed, by a reasonable written communication method.

Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. The parties agree to submit any unresolved dispute to the appropriate court or other lawful process as required.